Genome Manager Platform Account
Why do I need to create an account on the Genome Manager Platform?
Registration of kits on the Genome Manager Platform is necessary to track the progress of a sample's analysis and view results (raw data files + panels included in your package).
- If you are a doctor, you can monitor the results of your patients' tests under one account.
- You can upload any files related to a diagnosis such as insurance paperwork, medical records, family history, and previous test results.
- You can buy other panels directly from the Genome Manager Shop.
Why do I need to create an account on the genome manager if I have already created another one on the Dante Genomics e-commerce portal?
The account on the e-commerce portal is used to monitor orders, quotes, payments and your transactional data while the Genome Manager Platform is used to monitor the status of your analyses from receipt in the laboratory to obtaining the results and the respective panels purchased.
I can no longer access the Genome Manager Account, what can I do?
We are always improving our services and platforms, which is why we implemented a restructuring of the Genome Manager last March, you can follow the "I forgot my password" procedure to unlock your account and continue to take care of your health thanks to genetic data!
If the problem persists, please contact our customer support team: email@example.com.
Do I need to buy a test before setting up an account?
No, you can sign up for an account even if you haven't made any purchases yet. When you proceed to place an order, you can log in to your account to register the kit's ID and receive results.
Can I register a kit for a family member?
Sure, you can register multiple testing kits under one account. Just create a new Member profile on your Genome Manager account choosing the appropriate relationship and enter their details. View our full tutorial HERE
Can I register a kit for my patient?
Yes, you can create a new Member profile and choose the " doctor/patient" relationship option when registering their kit enter their details. View our full tutorial HERE
Can I register multiple kits under the same account?
Yes, it's possible to register multiple kits belonging to different people under a single account if you have their consent to register their samples to your account and view the results of their Whole Genome Sequencing Tests.
I am using my own testing kit, do I still need to register the ID on Genome Manager?
It's important to register your kit's ID even if you are not using Dante Genomics' own testing kit. You will have the option to add the specific code of your kit.
How do I check the progress of my test?
Checking the progress of your test is easy, after you register your kit in Genome Manager, you can log in to your account at any time to see status updates. Find out more HERE
How do I view my results?
To view your results, please log in to Genome Manager and from your account Dashboard click on the "Reports" drop-down menu to see your reports or view your raw data files by choosing Raw Data Library. You can read raw data with Avanti software (discover HERE Avanti).